Club Manager Documentation
- End User Guide
  - End User Glossary
  - End User Overview
  - How to sign up and purchase a membership
  - How to sign in
  - How to change your password
  - How to reset your password
  - How to update account information
  - How to view available equpiment and make reservations
  - How to create a maintenance request
  - How to check equipment maintenance
  - How to sign up for events
    - How to sign up for paid events
- Event Leader Guide
  - Event Leader Glossary
  - Event Leader Overview
  - Equipment Management
    - How to check out equipment
    - How to assign a maintenance request
    - How to comment on a maintenance request
    - How to fix a maintenance request
    - How to look up who recently used equipment
  - Event Management
    - How to cancel an event
    - How to email people in an event through the event page
    - How to print rosters
    - How to assign a rating to a member in your event
    - How to remove a member from an event
    - How to swap a user to another event
  - Member Management
    - How to look up a member
    - How to assign a rating
    - How to contact a member
    - How to leave comments
    - How to log volunteer hours
    - How to suspend/revoke a rating
- Office Staff Guide
  - Office Staff Glossary
  - Office Staff Overview
  - Membership Management
    - How to add a user/membership
    - How to look up a member (Office Staff)
    - How to assign ID Card
  - Equipment Management (Office Staff)
    - Equipment Rentals
      - How to check out equipment to members (Office Staff)
    - Manage Equipment Maintenance (Office Staff)
      - How to create a maintenance request (Office Staff)
      - How to assign a maintenance request (Office Staff)
      - How to comment on a maintenance request (Office Staff)
    - Manage Equipment (Office Staff)
      - How to add new equipment
      - How to update equipment
      - How to view recently used equipment (Office Staff)
    - Manage Reservations (Office Staff)
      - How to make an equipment reservation for another member (Office Staff)
      - How to create group reservations
      - How to create recurring reservations
  - Event Management (Office Staff)
    - How to create an event
      - How to create a paid event
    - How to edit an event
    - How to change event visibility
    - How to schedule visibility changes
    - Managing event participants
      - How to add a member to an event
      - How to handle paid events
      - How to remove a participant from an event
      - How to swap a member into another event
  - E-Commerce and Finances
    - How to administer items for sale
    - How to use the Point of Sale
    - How to view financial reports
- Administrator Guide
  - Administrator Glossary
  - Administrator Overview
  - How to manage Email Lists
  - How to manage Email Templates
  - How to manage Event Categories
  - How to manage Event Templates
  - How to assign Leadership Positions
  - How to manage Ratings
  - How to manage Page Announcements
  - How to manage Page Content
  - How to view Finanical Reports
  - How to manage Items for Sale
  - How to view Reports
- Advanced Administrator Guide
  - Advanced Administrator Glossary
  - Advanced Administrator Overview
  - How to alter Membership Types
  - How to manage Accounts
  - How to manage Equipment Usages
  - How to manage Maintenance Priorities
  - How to manage Permission Groups
  - How to merge duplicate accounts

Membership Management ¶

Members are a wide array of individuals, from customers who have taken a paid class to instructors, from volunteers in the organization to event leaders. Members of your organization have access to your club's equipment. In order for them to checkout club equipment, they must be entered into the system and assigned a membership (Note: If a duplicate account appears, it will require attention. Contact support@pinfirelabs.com for to merge duplicate member's accounts). This section will cover: